Return and Refund Policy

Return and Refund Policy

At Miraveth™, we want every customer to feel confident when shopping for kitchen essentials. This Return and Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled.

  1. Return Window

Miraveth™ offers a 30-day return period. This means you may request a return within 30 days after your order has been delivered.

To qualify for a return, the item must meet the following conditions:

The product must be in the same condition as received

The item must be unused and unwashed

All original packaging, labels, parts, and accessories must be included

A receipt, order confirmation, or other proof of purchase must be provided

Items that do not meet these conditions may not be eligible for return.

  1. How to Request a Return

To begin a return request, please contact our customer support team:

Email: support@miraveth.com
Phone: +1 (323) 871-5500

Please include your order number, the item you would like to return, and the reason for your request.

If your return is approved, we will provide return instructions and let you know where to send the package. Please do not send any item back before receiving return authorization from our team.

Items returned without prior approval may not be accepted.

  1. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. To help us review the issue quickly, please include:

Your order number

Clear photos of the item

Photos of the packaging and shipping label

A short description of the issue

Once reviewed, we will help provide a suitable solution, such as a replacement, refund, or other appropriate resolution based on the situation.

  1. Items That Cannot Be Returned

For safety, hygiene, and order-processing reasons, some items are not eligible for return.

Non-returnable items may include:

Items that have been used, washed, altered, or damaged after delivery

Products missing original packaging, accessories, or parts

Customized or personalized items

Final sale items

Gift cards

Perishable goods

Personal care or hygiene-related products

Hazardous materials, flammable liquids, or gases

Original shipping fees paid at checkout

Please contact us before sending back an item if you are unsure whether it qualifies for return.

  1. Exchanges

The simplest way to receive a different item is to return the original product first. Once your return is approved, you may place a new order for the item you want.

This helps ensure faster processing and accurate inventory availability.

  1. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery, for any reason and without needing to provide justification.

To qualify, the item must be:

Unused and in original condition

Returned with original packaging

Returned with all included accessories or parts

Accompanied by proof of purchase

This policy applies in addition to applicable consumer protection rights.

  1. Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card provider, or payment service may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

  1. Return Shipping

Return shipping instructions will be provided after your return request is approved.

Customers should not mail returns to our business address without authorization. A return approval and instructions from Miraveth™ are required before sending any package back.

  1. Return Address

Return address details will be provided after your return request is approved.

Business Information:

Miraveth™
Kitchen Depot import
4535 S Soto St
Vernon, CA 90058
United States

Phone: +1 (323) 871-5500
Email: support@miraveth.com

  1. Contact Us

For questions about returns, refunds, damaged items, or order issues, please contact us before sending any item back.

Our support team will review your request and help guide you through the next steps.

Thank you for shopping with Miraveth™. We are committed to offering practical kitchen essentials and a customer support experience that feels clear, fair, and helpful.